On one hand, providing service for a wide variety of constantly changing equipment, and on the other, dealing with the increasing complexity of these assets makes the job more challenging for electronic devices and office equipment managers. They require more flexible and innovative solutions to improve service efficiency and manage downtime. Adding to this are the growing concerns around security, regulatory requirements, and corporate policies—making everything far more difficult and complex than it needs to be. IFS offers end-to-end integrated, tailored solutions that support companies’ unique and complex service processes and enable them to easily manage all their service needs.

Recognized by independent research firms as a market leader in service management solutions, IFS helps IT hardware and service providers achieve service excellence—enhancing profitability and efficiency—through capabilities such as full visibility and traceability across processes, demand and task management, and workforce optimization.

Our IFS Field Service Management (FSM) solution not only delivers extensive functionality and flexibility, but also integrates seamlessly with any ERP without compromise. It enables you to increase workforce and equipment uptime, reduce costs across your operations, and leverage advanced analytics to make the decisions that will take your company to the next level.

With more than 40 years of experience, IFS provides Field Service Management (FSM) and ERP solutions to help facility management companies manage all their processes in a fully integrated, end-to-end way. Our solutions enable customers to manage all requests from a single center and deliver effective interventions using subcontractors, in-house staff, or temporary resources. Whether in residential, retail, or industrial environments, companies can easily manage this complex structure with the IFS service management platform—offering a tailored range of solutions—and turn it into a competitive advantage.

The retail services sector is changing rapidly. Customers, with more options than ever before, demand that their shopping experiences—both at the point of purchase and afterwards—be personalized, fast, and flawless. With the IFS Retail Services solution, companies can challenge traditional retail methods by adopting an innovative solution that focuses on after-sales service, builds a solid foundation for new product offerings, and enables solution-oriented engagement with customers. At the same time, they gain a partner that helps them achieve long-term and sustainable success.

New standards such as 5G mean that the telecommunications industry requires enterprise business applications that manage numerous challenges while remaining compatible with new technologies like IoT. This smart and interconnected environment makes distributed asset management even more complex. Providing a seamlessly managed, end-to-end digital infrastructure that can be easily adapted to different use cases and offers superior flexibility, the IFS Telecom solution delivers all the functionality you need—ready to meet your requirements.

IFS, with more than 40 years of experience, provides ERP, EAM, and FSM solutions to asset-intensive industries such as electric power transmission and distribution, enabling them to manage asset lifecycles in a fully integrated, end-to-end way. The key objectives of the IFS solution are to manage complex network assets, ensure optimal asset performance management, align maintenance activities with the company’s overall budget and cost targets, and improve both service quality and customer satisfaction.

Freight, logistics, and transportation companies need tools that go far beyond simply tracking, scheduling, and managing fleet operations. At the same time, customer expectations around speed, accuracy, process transparency, and product delivery are also increasing. With IFS, companies gain a solution that helps them seamlessly integrate data and analytics from multiple systems within their services. In addition, IFS provides solutions that manage fleet management, parts management, and reverse logistics processes in a fully integrated, end-to-end way—enhancing both efficiency and profitability.